Your satisfaction is very important. If you have any questions or spot an issue with your product, please do not hesitate to contact me at firstname.lastname@example.org and I will do my best to help. I will always aim to respond promptly.
Please note that we are a small independent business that makes everything in small batches by hand, therefor your candle or product may not be perfect in colour, and some changes to scent are expected among batches.
I will accept the return of an unused product within 14 days of purchase.
Once I have received the returned item, I will process a full refund (excluding shipping). Please allow 1-2 weeks for your refund to be processed.
Please provide receipt of purchase.
Returned items must be delivered to me unused, and in their original packaging and condition. If not, they may not be eligible for refund.
Sale items are not eligible for refunds unfortunately.