Delivery
Every candle, mist and blend is made by hand in our studio, then packed with care in plastic-free packaging. Here's everything you need to know about getting it to your door.
Christmas delivery
Ordering gifts? To arrive before Christmas, please order by:
| Delivering to | Order by |
|---|---|
| UK, Standard | Friday 18 December |
| UK, Express | Sunday 20 December |
| Ireland, Europe, Channel Islands and Isle of Man | Tuesday 15 December |
| USA and Canada | Wednesday 9 December |
| Australia, New Zealand and Hong Kong | Saturday 5 December |
Left it late? A gift voucher arrives by email instantly.
UK delivery
| Service | Price | Arrives |
|---|---|---|
| Standard, Royal Mail Tracked 48 | £3.50 | 3 to 4 working days |
| Express, Royal Mail Tracked 24 | £6.99 | Next working day when ordered by 12pm |
We deliver to the whole of the UK, including Northern Ireland, at the same prices.
When will my order ship?
We usually dispatch within 1 to 3 working days. Express orders placed before 12pm on a weekday go out the same day; Friday afternoon and weekend orders go out on Monday. In busy seasons, dispatch can take a little longer, and we'll always email you if anything is delayed.
International delivery
We ship with Royal Mail International Tracked. Your exact price is shown at checkout.
| Delivering to | From | Arrives after dispatch |
|---|---|---|
| Channel Islands and Isle of Man | £3.99 | 5 to 10 working days |
| Germany | £7.49 | 5 to 10 working days |
| Ireland | £8.99 | 5 to 10 working days |
| France | £9.99 | 5 to 10 working days |
| Rest of Europe | £10.49 | 5 to 10 working days |
| USA | £10.49 | 7 to 20 working days |
| Canada and Hong Kong | £14.49 | 7 to 20 working days |
| Australia | £15.99 | 7 to 20 working days |
| New Zealand | £16.49 | 7 to 20 working days |
International parcels can weigh up to 2kg, about four coffee cup candles. Ordering more? Get in touch and we'll arrange it.
USA: duties included. We pay the import duties for you, so there are no surprise fees when your order arrives. Everywhere else outside the UK, your local carrier may charge import duties, taxes or a handling fee on arrival. These are set by your country and aren't included in our prices or delivery charges.
Subscriptions
Monthly and quarterly coffee cup refill subscriptions include free UK delivery. The Seasonal Subscription Box ships for £2.99 in the UK.
Tracking your order
Every order is tracked. You'll get an email with your tracking link as soon as it's on its way.
Something not right?
If your order arrives damaged or doesn't arrive, get in touch and we'll put it right. You can read our returns policy here.